Contact List is used for adding a group of related contacts to one or more agents' or supervisors' contact list. You can create any number of contact lists in Avaya one-X Agent.
The Contact List window contains a list of individual record of customers, prospects, vendors, and business partners. Each contact record contains individual’s records with contact information. You can add information, such as, business type, account, or any other category. Contact list stores the name, telephone numbers, and address of each contact. You can also tag a contact to favorite list or add to the speed dial list.
This section explains how to create, update, delete, and find a contact. You will also learn how to add contacts from Work Log or how to import contacts from Outlook Contact or corporate directory. In addition, you will explore how to tag a contact as favorite and to add a contact to the speed-dial list.